Privacy Policy

At Ebzone, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Ebzone is the online trading name of E&B Bathroom Showroom.

Address:
E&B Bathroom Showroom
71–77 Brighton Road
Horley
Surrey RH6 7HL

Telephone: 01293 783344
Email: sales@ebzone.co.uk

Information We Collect

When you use our website or place an order, we may collect the following information:

• Your name.
• Billing and delivery addresses.
• Email address.
• Telephone number.
• Order history.
• Payment information (processed securely by our payment providers).
• Your IP address and browser information.
• Website usage data collected through cookies and analytics.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Respond to enquiries.
• Improve our website and services.
• Prevent fraud and maintain website security.
• Comply with legal and accounting obligations.
• Send marketing communications where you have chosen to receive them.

Marketing

If you subscribe to our newsletter or choose to receive promotional emails, we may contact you with news, offers and product updates.

You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We never sell your personal information.

We may share your information only where necessary with:

• Payment service providers.
• Delivery and courier companies.
• IT and website service providers.
• Professional advisers where required.
• Government or regulatory authorities where legally required.

Payment Security

All online payments are processed securely by trusted third-party payment providers. Ebzone does not store your full payment card details.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic and help us improve our services.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, tax and accounting requirements.

Your Rights

Under UK GDPR you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your data where applicable.
• Object to certain processing activities.
• Request restriction of processing.
• Request a copy of your personal data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Ebzone
E&B Bathroom Showroom
71–77 Brighton Road
Horley
Surrey RH6 7HL

Telephone: 01293 783344
Email: sales@ebzone.co.uk