Where We Deliver

At Ebzone, we deliver bathroom products throughout the UK, offering a fast, reliable and secure delivery service for homeowners, installers, builders and trade customers. Whether you're ordering a single bathroom accessory or furnishing an entire bathroom, we work with trusted courier and pallet delivery partners to ensure your order arrives safely.

We deliver to England, Scotland and Wales, with many products available for prompt dispatch. Delivery times vary depending on the manufacturer, stock availability and the size of your order. Smaller accessories are usually shipped by courier, while larger items such as furniture, baths and shower enclosures are delivered using specialist pallet or two-person delivery services where appropriate.

If you live in a remote location, including the Scottish Highlands, offshore islands or certain rural postcodes, additional delivery charges or longer delivery times may apply. If this affects your order, we'll contact you before dispatch to confirm any additional costs or delivery arrangements.

For customers in Surrey, Sussex and the surrounding areas, our experienced team can also provide a complete bathroom design, supply and installation service. Visit our Horley showroom to explore our extensive range of bathroom displays and speak with our knowledgeable staff.

If you're unsure whether we deliver to your location or have any questions regarding delivery times, please contact our friendly customer service team before placing your order. We'll be happy to help.

Question 2

How Long will delivery take?

Accepted Answer

How Long Will Delivery Take?

Delivery times depend on the products you've ordered and whether they are in stock. Many bathroom accessories are available for dispatch within 1–3 working days, while larger items or products ordered directly from manufacturers may take 5–10 working days.

If your order contains a mix of in-stock and special-order items, we may hold the order until everything is ready so it can be delivered together. If you need your items urgently, please contact us before placing your order and we'll advise on the quickest available delivery options.

Once your order has been dispatched, you'll receive confirmation and, where available, tracking information so you can follow its progress. Larger items such as bathroom furniture, baths and shower enclosures may be delivered by specialist carriers who will contact you to arrange a convenient delivery date.

Please note that deliveries to the Scottish Highlands, offshore islands and other remote areas may take slightly longer than standard UK delivery times.

If you have any questions about stock availability or estimated delivery dates before placing your order, our customer service team will be happy to help.

Question 3

What product guarantees are there?

Accepted Answer

Product Guarantees

At Ebzone, we only supply bathroom products from trusted manufacturers renowned for their quality, reliability and craftsmanship. Every product is covered by a manufacturer's guarantee, giving you added confidence in your purchase.

Guarantee periods vary depending on the brand and product type. Many bathroom accessories are supplied with guarantees ranging from 2 to 15 years, while selected products such as brassware, furniture and ceramics may include even longer warranties. The exact guarantee period is shown on each individual product page where applicable.

Manufacturer guarantees cover defects in materials and workmanship under normal domestic use. They do not normally cover accidental damage, incorrect installation, misuse, neglect, poor maintenance or general wear and tear.

To ensure your guarantee remains valid, products should always be installed in accordance with the manufacturer's installation instructions and maintained using suitable cleaning products. We recommend avoiding abrasive cleaners or harsh chemicals, as these may damage finishes and invalidate the warranty.

If you experience a problem with a product covered by its guarantee, simply contact our customer service team with your order details and, where possible, photographs of the issue. We'll work directly with the manufacturer to resolve your claim as quickly as possible.

VitrA Flow Square Large Basin Mixer - Matt Black

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Where do you deliver?

Where We Deliver

How Long will delivery take?

How Long Will Delivery Take?

What product guarantees are there?

Product Guarantees